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Shipping & Returns

 


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order on our smaller items and work through the checkout, you can nominate one of several shipping methods and have the shipping cost automatically calculated.  These options are all fashioned to Australia Post services.  If you are purchasing furniture or other large items, or seek shipping on a smaller item by means other than Australia Post, please contact us by email before committing to purchase. We will estimate shipping cost and delivery dates for you based on the preferred shipping option and put in place an order or other purchase arrangements via email.

Please note, we do our best to ensure that your item arrives safely and within the timeframes we may estimate, but we cannot guarantee the performance of our shipping providers.  As mentioned in our Returns Policy, we will not leave you out-of-pocket in the event of a loss, but that does not extend to any form of compensation on delays with estimated shipping time.

 

Returns Policy

Returns and refunds will generally be granted on request.  Such requests should be made within 7 days of receipt of the item. The item should be returned in the equivalent standard of packaging it was sent in, and in the same condition it was received, within 30 days. You should also ensure that return shipping has tracking and insurance.

Once we receive the returned item and can verfiy that its condition is as expected, you should receive your refund within five business days (subject to clearance times on the funds gateway that has been used).

Any refund on shipping costs will be at our discretion based on the following considerations:

  1. If the item is substantially at variance with the item description (which includes photos), we will refund the cost of your return shipping, and the cost you paid for our initial shipping;
  2. If the item is lost in transit to the shipping address given, and tracking records can verify this, we will return the cost you paid for our initial shipping;
  3. If the purchaser wants to return the item because the item description was not read properly, or they have simply had a change of mind, no refund on any shipping costs will be given.

Please note: If your item was damaged in transit, it should be presented to the shipping provider in the first instance for verification.  This then permits us to pursue insurance claim options after we have refunded you.

To confirm your intended return of an item, you may do so by one of the following methods:

  1. Contact us by email so we can assess the situation and verify the refund and return arrangements: or
  2. Login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 



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